Refund & Product Policy

At SkinWisdom, we take great care in creating personalized skincare routines based on your individual skin concerns, goals, and needs. Because each recommendation is carefully selected for you, all skincare product sales are final and we do not currently accept returns or offer refunds on products or services.

We encourage you to follow your personalized recommendations and reach out if you have questions or concerns about how to use your products. Our goal is to help you feel confident and comfortable with your skincare routine while minimizing the likelihood of purchasing products that are not a good fit for your skin.

Damaged or Defective Products

Please inspect your products as soon as they arrive. If an item arrives damaged, defective, leaking, broken, or otherwise unusable, please contact us as soon as possible with a description of the issue and photos of the product and packaging.

If the product is confirmed to be damaged or defective, we will work with you to provide a replacement product at no additional cost.

Please note that products that have been opened, used, or purchased incorrectly are not eligible for return, refund, or replacement unless the product itself is determined to be defective.

By purchasing products through SkinWisdom, you acknowledge and agree to this Refund & Product Policy.