Shipping Policy

Effective Date: August 20, 2026

At SkinWisdom, we carefully select and curate skincare products based on your personalized skincare needs. Products are ordered specifically for you and shipped directly to your home.

1. Order Processing

Once your personalized skincare regimen has been finalized and your product order has been placed, your products will be prepared for shipment.

Because products may be specially selected based on your consultation, processing times may vary depending on product availability and the manufacturer or distributor.

You will receive shipping information or tracking details when available.

2. Shipping

Skincare products are shipped directly to the address provided at the time of purchase.

Please make sure your shipping address is accurate and complete before submitting your order. SkinWisdom is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the client.

3. Shipping Delays

While we do our best to ensure your order arrives promptly, SkinWisdom is not responsible for shipping delays caused by the carrier, weather, holidays, incorrect addresses, or circumstances outside of our control.

If your order appears to be delayed, please contact us so we can help determine the next appropriate step.

4. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If the package still cannot be located, contact SkinWisdom as soon as possible so we can assist you.

5. Damaged or Defective Products

Please inspect your package and products as soon as they arrive.

If a product arrives damaged, defective, leaking, broken, or otherwise unusable, please contact SkinWisdom immediately and provide photos of the product and packaging.

If the product is confirmed to be damaged or defective, SkinWisdom will provide a replacement when applicable.

6. Incorrect Products

If you receive a product that does not match your approved skincare regimen or order, please contact SkinWisdom before opening or using the product.

We will review the issue and determine the appropriate resolution.

7. Address Changes

If you need to change your shipping address, please contact SkinWisdom as soon as possible before your order has shipped.

Once an order has shipped, we may be unable to change or redirect the package.

8. Returns & Refunds

Skincare products are selected specifically for each client. Therefore, we do not currently accept returns or offer refunds on skincare products.

Please review our Refund & Product Policy for additional information regarding damaged or defective products.

9. Contact Us

If you have questions about your order or shipping, please contact SkinWisdom through the contact information provided on our website.

By placing a product order with SkinWisdom, you acknowledge and agree to this Shipping Policy.